Leadership Week 5
- August 8, 2019
- / Jose Contreras
- / Post Tags
Leaders must provide all possible tools to ensure employees are successful.
Leaders don’t have the right to measure performance unless they are committed to giving their employees the tools to do their job. This is not just about pen and paper, glassware and silverware, but also includes training, clear communication about expectations, accountability and more. This truth about leadership also resides within your people. Ask them and they’ll tell you what they need to be able to provide for and exceed guests’ expectations.
A great way to understand what are the tools our employees need to succeed is by asking them… and listening to them. Below are some pointers that would help you develop good listening skills:
Keep an open mind
Listen without judging the other person or mentally criticizing the things she tells you. Also, listen without jumping to conclusions. Remember that the speaker is using language to represent the thoughts and feelings inside his / her brain.
Children used to be taught that it's rude to interrupt. That message is no longer getting across anymore. Interrupting sends a variety of messages. It says:
- "I'm more important than you are."
- "What I have to say is more interesting, accurate or relevant."
- "I don't really care what you think."
- "I don't have time for your opinion."
- "This isn't a conversation, it's a contest, and I'm going to win."
Don't impose your "solutions."
When listening to someone talk about a problem, refrain from suggesting solutions. Most of us prefer to figure out our own solutions. We need you to listen and help us do that. Somewhere way down the line, if you are absolutely bursting with a brilliant solution, at least get the speaker's permission. Ask, "Would you like to hear my ideas?"